7. Open&Social: Accessibility of integrated social services and awareness raising
|Commitment Start and End Date:||11.2016 - 06.2018|
|Lead implementing agency:||Ministry of Labor and Social Affairs|
|Person responsible from implementing agency:||Arman Sargsyan|
|Title, Department:||Director of the National Institute of Labor and Social Research|
Other actors involved
Other state actors involved
Ministry of Health, Ministry of Education, Science, Culture and Sport, Ministry of Finance, Ministry of Justice, Ministry of Economy, Ministry of Territorial Administration and Infrastructure
Civil society, private sector
World Vision Armenia NGO (upon consent), Harmonic Society Armenian Association of Social Workers (upon consent), Apaven NGO (upon consent), Mission Armenia NGO (upon consent), Full Life NGO (upon consent), Armenian Union of Deaf People NGO (upon consent), Armenian Association of the Blind NGO (upon consent), Bridge of Hope NGO (upon consent), Pyunik NGO (upon consent), Armenian Caritas NGO (upon consent), Armenian Association for the Disabled NGO (upon consent), SOS Children's Villages Armenian Charity Foundation (upon consent), Children's Support Center Fund (upon consent), Fund for Armenian Relief (FAR) (upon consent), Armavir Development Center NGO (upon consent).
Issue subject to regulation
Nearly 80 state social protection programs are being carried out within the scope of integrated social services in the Republic of Armenia, and the procedures for protection vary. In this regard, there is a need to raise public awareness about business procedures of social services in a more accessible manner and with suitable instruments, as well as make social services more accessible. This will also ensure the increase of transparency and confidence in state-citizen relations.
The innovation instruments developed within the framework of the “Open&Social" commitment will ensure access to information on social services that are classified in detail and presented in an automated manner; participation of the public in the assessment of social services online; as well as a rating of organizations providing these services, ensuring an increase in accessibility and transparency of social services for the public.
Brief description of commitment
Introduction of "Open&Social" instrument based on the collection, coordination, analysis, and accessibility of data, and transformation of "114 Hot Line" Service into a Call Center.
OGP challenge addressed by the commitment
Improvement of public services.
Enhancement of public integrity.
Relevance to OGP values
Under this commitment, the quality of services provided by the State will be improved with the help of the processes ensuring public participation, and there will be more access to information and a higher level of public accountability.
Through the feedback on the quality of social services, increase in the level of their effectiveness, access to information, ensuring of public participation.
1.3 Develop and enlarge appropriate social protection systems and measures for all. 1.b.1. Proportion of recurrent and capital spending from the State Budget that disproportionately benefit women, and vulnerable groups.