8. "One-stop-shop" in the Army. Introduction of "One-stop-shop" pilot project within military registration offices of the Republic of Armenia
| Commitment Start and End Date: | 09.2016 - 06.2018 |
| Lead implementing agency: | Ministry of Defense |
| Person responsible from implementing agency: | Alexander Avetisyan |
| Title, Department: | Chief Assistant to the Minister of Defense of the Republic of Armenia, Head of the Center for Human Rights and Building Integrity at the Ministry of Defense of the Republic of Armenia |
| Email: | alik.avetisyan@pims.org |
| Phone: | +37410294519 |
Other actors involved
Other state actors involved
Government bodies
Civil society, private sector
Protection of Rights without Borders NGO,
Support and Rights NGO
Issue subject to regulation
The scope of activities of military registration offices is rather diverse, and there is a need to specify legislative regulation for some issues. The given fact adversely affects the clarity of functions of military registration offices, the quality of public services provided, the time limits thereof, having an impact on the level of public confidence. This results in unnecessary administrative and corruption risks.
The introduction of the "One-stop-shop" pilot project within 2-3 military registration offices will provide an opportunity to test its effectiveness in terms of eliminating the above-mentioned issues and artificial obstacles.
Main objective
Improvement of administration in the activities of military registration offices through testing and further introduction of the "One-stop-shop" pilot project and reduction of risks therein, restriction on contacts of citizens with the military registration office personnel, reduction of the time limits for providing requested information/documents.
Brief description of commitment
Implementation of the "One-stop-shop" pilot project within 2-3 military registration offices.
OGP challenge addressed by the commitment
Improvement of public services.
Enhancement of public integrity.
Relevance to OGP values
The introduction of the "One-stop-shop" within military registration offices will increase the availability and reliability of the information, reduce expenses related to the provision of services and improve the quality of public services.
Ambition
Reduction of administrative and corruption risks, simplification and clarification of processes, increase in public confidence.
Potential Impact:
Implementation status
UN Goals
16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels.